Refund policy

1. Introduction

At The Hampshire Manicurist, we are committed to providing high-quality products and exceptional service. Please read our Returns Policy carefully before making a purchase. This policy outlines our stance on returns and refunds.

2. No Returns Policy

2.1 All Sales Are Final: Due to the nature of our products, we do not accept returns under any circumstances. Once an order is placed and payment is processed, it is considered final.

2.2 No Refunds: We do not offer refunds or exchanges for any products purchased through our website or physical store. Please ensure you review your order carefully before completing your purchase.

3. Exceptions

While we maintain a strict no returns and no refunds policy, exceptions may be considered under the following circumstances:

3.1 Defective Products: If you receive a product that is defective or damaged, please contact us immediately within 7 days of receiving the product. We will evaluate the issue and, at our discretion, may offer a replacement or refund.

3.2 Incorrect Orders: If you receive an incorrect product, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you at no additional cost.

4. How to Report an Issue

To report a defective product or incorrect order, please follow these steps:

4.1 Contact Us: with your order number, a detailed description of the issue, and photographic evidence of the defect or incorrect item.

4.2 Evaluation: Our customer service team will review your request and respond within 3-5 business days with further instructions.

5. Contact Us

If you have any questions about our Returns Policy, please contact us

By making a purchase from The Hampshire Manicurist, you acknowledge and agree to this Returns Policy. We appreciate your understanding and thank you for your business.

Note: This policy does not affect your statutory rights. For more information on your consumer rights, please visit the UK Government website on consumer rights.

We appreciate your business and thank you for shopping with us!